VietnamGo Terms of Service

Last updated 12 October 2026. These terms apply to the VietnamGo app and website. By creating an account or posting anything, you agree to them.

1. What VietnamGo is

VietnamGo is a travel companion for people visiting Vietnam. It shows places, opening hours, prices, practical tips and stories written by our editors, sourced from named references, and updated by travelers. It is information, not advice: hours change, stalls move and prices rise. Always check anything that matters — a flight, a medical need, a legal requirement — with the business or authority itself.

2. Your account

You must be at least 13 years old, and old enough to agree to a contract where you live. Keep your password to yourself; you are responsible for what happens under your account. One person, one account. You can delete your account at any time from Account → Delete account, which removes your profile, trip, saved places, plans and uploads.

3. Content you post

Posts, reviews, comments, photos, videos, place updates and Buddy profiles are yours. You keep ownership. You give VietnamGo a worldwide, non-exclusive, royalty-free licence to display, store, resize and distribute what you post, inside the app and on this website, for as long as you leave it up. Delete it and that licence ends, except for copies kept for safety, legal or audit reasons.

You promise that what you post is yours to post — your own photo, your own words, your own experience — and that it does not infringe anyone’s rights.

Published Community moments are public on the app and website. Captions and catalog places are optional when you attach media. Saved posts are private to your account. Ask people in a photo or video for permission before sharing it. Blocking prevents interactions and hides content between signed-in accounts; it cannot make a public post inaccessible to someone browsing without an account.

4. What you may not post

There is no tolerance for objectionable content or abusive users. Do not post:

• harassment, threats, hate or content attacking anyone for who they are;
• sexual content, nudity, or anything involving minors;
• violence, gore, or instructions for hurting people;
• illegal activity, including wildlife trafficking, drugs and counterfeit goods;
• spam, advertising, affiliate links, or repeated promotion of a business;
• knowingly false information about a place, a price or a person;
• other people’s photos, reviews or text presented as your own;
• anyone’s private information — addresses, phone numbers, documents — without their consent.

5. Moderation, reporting and blocking

Everything posted publicly is checked before it appears — automatically, and by a moderator where needed. Anyone can report a post or a comment from the “…” menu on it, choosing a reason. Anyone can block another contributor, which hides their content from you and yours from them.

We act on every report within 24 hours. Content that breaks these rules is removed. Accounts that post it are warned, suspended or removed, and we may remove an account immediately for anything that puts someone in danger. You will be told when your own post is not published, and why, on the My posts screen.

6. Go with a Buddy

When Go with a Buddy is available in your city, VietnamGo introduces travelers to independent locals we call Buddies. It is an introduction service. Buddies are not VietnamGo employees or agents, and a tour is a direct arrangement between the traveler and the Buddy, paid directly between them, in cash or by transfer. VietnamGo reviews a Buddy’s profile before listing them. Profile review does not verify identity or professional qualifications. VietnamGo does not supervise a tour and is not a party to it. Buddies are responsible for following the law that applies to what they offer.

To become a Buddy you must be 18 or older, give accurate information about who you are, and accept the Buddy agreement. We may decline or remove a Buddy profile that does not meet it.

Tours are offered as VietnamGo packages. Each package has one price per group and a stated list of what is and isn’t included, published in the app and the same for every Buddy; Buddies choose which packages they lead but do not set or change prices. A traveler can book a Buddy they chose, or book a package that every Buddy who fits can see; the first Buddy to accept is matched, and the request closes for everyone else. A booking keeps the price shown when it was made. Food and drinks are never included: the traveler pays for what they order, and does not have to pay for the Buddy’s. Tickets and rides are paid as the package states. A tour runs for the booked length from the booked start time; extra time and any extra charge must be agreed in the booking chat in advance. Tips are optional. Because Buddies are independent freelancers, read a Buddy’s profile, tours and reviews carefully before booking. The booking chat is only for the booked tour: no other services may be offered or sold through it, and nobody should ask for or pay money before the tour. Cancelling inside 24 hours of the start is recorded as a late cancellation; a no-show can be marked 30 minutes after the start; problems can be reported for 30 days after the tour. Phone numbers and chat are available only from acceptance until the tour ends, and chat closes afterwards.

Buddies owe VietnamGo a commission on each completed tour, shown in the app before they accept, and pay it by bank transfer to the account shown in the app. A Buddy cannot accept a new tour while a fee is unpaid. A tour that neither side closes is treated as completed 24 hours after its scheduled end unless a problem has been reported.

Use the same judgement you would with anyone you meet while traveling: meet in a public place, tell someone where you are going, and stop if you feel unsafe. Emergency numbers are in the app under Toolkit.

Reviews may only be written after a completed tour, by the two people on it, within 14 days. Neither review is shown until both are written or the 14 days pass. Invite codes give fee credit only after real tours; credit for invites made with fake accounts or with yourself is removed.

7. AI features

Ask, Scan menu, Translate, Check price and Plan my day use AI over our own catalog. They can be wrong, and they never invent a place — every place they mention exists in the catalog. Price checks use language like “appears higher than the typical range”, and are an estimate, never an accusation. Without VietnamGo Pass, AI use is free for 3 successful requests a day; with the Pass it is subject to a fair-use daily ceiling. We may change these limits and will show the current ones in the app.

8. Money

You can buy, restore and use a Pass in the app without registering a VietnamGo account or providing personal information. On another supported device, use the same App Store or Google Play account and choose Account → VietnamGo Pass → Restore purchases. VietnamGo registration remains optional; if you sign in later, restore purchases to connect your Pass. Bank-transfer passes on the website require a VietnamGo account.

VietnamGo is free to browse. VietnamGo Pass is optional and costs 99,000₫ (or the local equivalent shown by the store). It removes the free daily AI limit (subject to fair use) and unlocks offers that partners reserve for Pass members. Partners, not VietnamGo, provide those offers and honour them at their venues.

• 30-day pass (App Store, Google Play or bank transfer on vietnamgo.net): one payment, 30 days of access, no automatic renewal. Buying another adds 30 days.
• Monthly subscription (App Store or Google Play): payment is charged to your store account at confirmation and the subscription renews automatically each month unless you turn off auto-renew at least 24 hours before the end of the current period. Manage or cancel it in your store account settings; cancelling stops the next renewal and you keep access until the period ends.
• Refunds for store purchases are handled by Apple or Google under their policies. For bank-transfer passes, contact support; a transfer of the wrong amount is refunded or credited by support.

Guides pay the commission described in section 6, and business partners pay the fees agreed in the partner portal. If any price changes, the new price and what it covers will be shown before anyone is charged.

9. Our content

Editorial text, the place catalog, ratings, labels such as VietnamGo Pick, the name and the logo belong to VietnamGo. You may link to any of it and quote a reasonable amount with attribution. You may not scrape it, resell it, or use it to train a model.

10. Ending this

You can stop using VietnamGo and delete your account at any time. We can suspend or end an account that breaks these terms, or if we stop running the service. If we close your account for a reason you think is wrong, write to us through support.

11. Liability

VietnamGo is provided as is. To the extent the law allows, we are not liable for indirect or consequential loss, for what a third party — a business, a Buddy, another traveler — does, or for information that turned out to be out of date. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

12. Changes and contact

We will post material changes here with a new date, and tell you in the app before they take effect. Questions, complaints and legal notices go through the support form.

See also our privacy overview.